Help
Frequently asked questions
The questions we hear most about the product, sizing, ordering and returns. Anything else, write to us: [email protected]
What are Sandela slides made of?
The upper is recycled microfiber leather with roughly 50–60% recycled content. The footbed is contoured with a suede finish and a stitched edge; the outsole is a flatform with a textured tread. The buckles are gold-tone.
How do I order?
There is no online payment yet. On the product page, pick your color and size, tap Add to order request, then leave your name, email and phone in the form. We receive your request, you get a confirmation email, and we contact you shortly to agree on payment and delivery.
Which size should I choose?
Slides come in EU 36–42 (US 5–11, UK 3–9) and fit true to size. The two adjustable straps give you room over the foot. Between sizes, choose the smaller size for a snug fit or the larger one for a relaxed fit. The size guide on the product page has a UK / US / EU table, and we confirm your size with you before shipping.
How long does shipping take, and what does it cost?
We ship once your request is confirmed and the order is final. Within Türkiye, delivery usually takes 3–5 business days. For international orders we tell you the time and cost for your country when we get in touch.
Can I return or exchange?
Unworn pairs in their original box, with labels, can be returned or exchanged within 30 days of delivery. To start, email [email protected] with your order number.
How do I care for my slides?
Brush gently with a soft, dry brush. Do not soak; keep away from direct heat and sunlight. For marks, wipe lightly with a damp cloth and let dry in the shade.
Do you sell wholesale?
Yes, to stores and boutiques. Fill in the wholesale form and we will reply with the price list and terms.
How can I reach you?
Email: [email protected]. We answer within one business day.